Courses

Foundations for Work

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Discover your potential and thrive in today’s fast-paced world. Whether you want to develop your personal skills, boost your employability or start a new career, we have the perfect course to help you succeed.You can apply register online or come to First Steps Learning Centre, 2nd Floor, Central Library, 2 Fieldway Crescent. N5 1PF for registration and initial assessment on Mondays (during school term) at 1pm.

at Arsenal Hub

Customer Service Level 1

This level 1 course will help you to understand the benefits of good customer service and how to interact with customers professionally and effectively. On successful completion of this course learners will achieve a Level 1 Award in Customer Service.

course code: FFWAUAZ2621

Availability: This course requires you to follow an application process.
Start: 17 Sep 2026 (Autumn)
Weeks: 11 weeks
Times: Thursday 13:30-16:30
where: Arsenal Hub Google map
: free

Effective Household Budgeting Skills

This 5-week course will teach you budgeting skills and simple ways of how to successfully manage your money.

course code: FFWAUAZ2680

Availability: This course requires you to follow an application process.
Start: 03 Nov 2026 (Autumn)
Weeks: 5 weeks
Times: Tuesday 10:00-12:00
where: Arsenal Hub Google map
: free

Empower You; Confidence Unlocked - Level 1

We will explore and understand the reasons for feeling confident or unsure of themselves, how to participate more effectively in social situations and manage stress, and how to set goals that increase their self-confidence. This leads to a qualification on completion.

course code: FFWAUAZ2618

Availability: This course requires you to follow an application process.
Start: 16 Sep 2026 (Autumn)
Weeks: 11 weeks
Times: Wednesday 13:30-16:30
where: Arsenal Hub Google map
: free

Food Safety in Catering - L2

The Level 2 Food Safety and Hygiene for Catering course will benefit anyone working in a catering or food processing environment, from individuals to multiple staff members. It allows every catering business, regardless of size, to provide all of its staff with essential and compliant training.

course code: FFWAUAZ2640

Availability: This course requires you to follow an application process.
Start: 04 Nov 2026 (Autumn)
Weeks: 5 weeks
Times: Wednesday 09:30-12:00
where: Arsenal Hub Google map
: free

Introduction to Working in Admin.

This course covers a range of duties and procedures when working in an office environment. The course will include improving your office-related skills and how to search for jobs effectively. After successful completion, you will receive an Award in Business Admin. and also Job Seeking Skills.

course code: FFWAUAZ2638

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then '...start your application'. You will then join a queue and be informed if and when a space becomes available.
Start: 25 Sep 2026 (Autumn)
Weeks: 10 weeks
Times: Friday 09:30-12:30
where: Arsenal Hub Google map
: free

Level 2 Information, Advice and Guidance

Studying this course will provide an in-depth understanding of the key areas associated with giving effective IAG. Knowledge and skills learnt will include signposting, referrals, record keeping, confidentiality and communication/listening techniques.

course code: FFWAYAZ2619

Availability: This course requires you to follow an application process.
Start: 15 Sep 2026 (Autumn)
Weeks: 33 weeks
Times: Tuesday 13:30-16:30
where: Arsenal Hub Google map
: free

Stand Out CV Secrets; Write an Effective CV

This covers the important details to include in writing a comprehensive and skills-based CV to help get the job you want.

course code: FFWAUAZ2622

Availability: This course requires you to follow an application process.
Times and Dates: By appointment only, 9.30am to 12pm, on Thursdays, 17 Sept. to 3 Dec. 2026.
where: Arsenal Hub Google map
: free